A Tip From a Customer Service Expert
Shop owners often ask me, "Why does a marketing [...]
Shop Owners, are you making these two BIG marketing mistakes?
Too often I am encountering shop owners who quit collecting [...]
Getting Them(customers) to Come Back
If you want to generate more repeat business, then there [...]
Are You contributing to Your Customer’s Anxiety?
For years, shop owners have expressed a concern about over-communicating [...]
Important Changes in Consumer Behavior
You’ve often heard the only constant in business is that [...]
A Big Reason Your Ads Are NOT Producing
Choices, choices, choices… We know for a fact that if [...]
Hiring Help From Veteran NASA Flight Director
As part of the celebration of the 50-year anniversary of [...]
The Holy Grail – Customer Loyalty
One of the biggest complaints from business owners is about [...]
Breaking (Real) News…National Publication Praises Independent Repair Shops
Finally, there is confirmation of something we’ve always known. A [...]
The Pittsburgh Tragedy Will Hurt Business, Even If…
The Pittsburgh tragedy will hurt Business even if you're located [...]