


Just some of what will be covered during this 4-week online training:
- What Every Service Advisor Needs To Know — The best-kept secrets of every Great Service Advisor
- Consultant versus Salesperson
- Marketing – Understand the basics — It works best if your advisor is included.
- Client Retention Metrics (CRM) – Little Hinges move Big Doors
- “Creating” Lasting Client Loyalty – Separate your shop from the pack – 1% increase in retention adds 7% to profit
- Answering the Telephone – Can be the Life or Death of your business
- Preparing a Good Repair Order – Ask the right questions and LISTEN
- Repair Order Documentation
- Selling the Repair – Must be able to sell to be successful
- Selling to today’s consumer – What they want & respond to!
- Finalizing the Repair Order – 12 points to review
- Delivering the Vehicle – Very Important Part of the Process
- Technician Productivity – How can the SA help? — STOP the bleeding of lost profits
- Selling Maintenance Services
- Critical…Follow–up to avoid the one and done!
- Avoiding missed opportunities
- Membership sales – Adding $money to your bottom line!
- A follow-up group coaching call with attendees after they’ve been back, including Q & A Session
- A follow-up group call with shop owners
- A ninja strategy to add 7-20% in sales with NO additional marketing or cost!
- And…
Would you rather fax in your order?
Click Here to download a sign-up form you can fax to us.