Just some of what will be covered during this 4-week online training:

What Every Service Advisor Needs To Know — The best-kept secrets of every Great Service Advisor
Consultant versus Salesperson
Marketing – Understand the basics — It works best if your advisor is included.
Client Retention Metrics (CRM) – Little Hinges move Big Doors
“Creating” Lasting Client Loyalty – Separate your shop from the pack – 1% increase in retention adds 7% to profit
Answering the Telephone – Can be the Life or Death of your business
Preparing a Good Repair Order – Ask the right questions and LISTEN
Repair Order Documentation
Selling the Repair – Must be able to sell to be successful
Selling to today’s consumer – What they want & respond to!
Finalizing the Repair Order – 12 points to review
Delivering the Vehicle – Very Important Part of the Process
Technician Productivity – How can the SA help? — STOP the bleeding of lost profits
Selling Maintenance Services
Critical…Follow–up to avoid the one and done!
Avoiding missed opportunities
Membership sales – Adding $money to your bottom line!
A follow-up group coaching call with attendees after they’ve been back, including Q & A Session
A follow-up group call with shop owners
A ninja strategy to add 7-20% in sales with NO additional marketing or cost!
And…

Would you rather fax in your order?